Everything you need to know about

KOKO Art Print

About KOKO Art Prints

Materials

All prints are printed on luxurious heavyweight 100% cotton paper using vibrant HDR (High Dynamic Range) water soluble inks. All prints meet or exceed museum and gallery standards and are 100% archival.


Original Design

All prints are based on original paintings by Korinna Janssen

My original work is signed on the back so there is no visible signature on the print. My signature is not part of the image.


Limited Edition - Up to 150

In Limited  Edition I won't print more than 150 in a series across sizes.

Because signing the prints could interfere with framing preferences, the prints will arrive with a signed and numbered certificate of authenticity.

Special Edition - Up to 30

Limited Edition Prints sold on KOKO Art are hand signed and numbered, I won't print more than 30 in a series.

Because signing the prints could interfere with framing preferences, the prints will arrive with a signed and numbered certificate of authenticity.


Custom Sizes

Custom print sizes are available for some limited edition prints. Please let me know the required sizes and I will explore available options for you.

Some of the Special Edition prints are available in the offered (original) size only.


Framing

KOKO Art Prints are supplied unframed. Please find more framing info here


The Giclée Art Print

Contemporary Art Printing Method

Produced with the most modern techniques, Giclée prints are the highest quality prints, used by artists to make reproductions of original two-dimensional artwork. Giclée printing is a result of a close cooperation between the artist and the printmaker. 

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FREQUENTLY ASKED QUESTIONS

Shipping FAQ

  • How will you pack my product?

    USA

    Prints up to 16”x20” prints are sent in lay-flat envelope. Prints larger prints than 16”x20” are rolled inside a sturdy rigid 4” protective postal tube. 


    WORLD/EUROPE

    Prints are rolled inside a sturdy rigid protective postal tube.

  • How long does it take to process and ship my order?

    USA 

    In most cases your item will be delivered by US Postal Service/UPS within 5-8 Days.   


    WORLD/ EUROPE

    In most cases your item will be delivered by FEDEX within 5-8 Days.   

  • Where is my print produced?

    USA (Inch)

    Your print will be printed in the USA


    WORLD/EUROPE (CM)

    Your print will be printed in Hungary (Europe)

Payment FAQ

  • What type of payment methods do you accept?

    I accept creditcard and PayPal

  • Can I get a (full) refund?

    It is my sincere wish for you to be 100% satisfied with your purchase. Please note: every order is unique - I custom print every print order and do not carry any inventory. Therefore, I ask you to refer to the following refund and exchange policies.


    Returns or exchanges for any reason(s) must be initiated within 5 days of receiving your tracked order.


    Full refunds, including shipping costs, are offered only under the following two conditions:


    • You have received the incorrect prints and it's my error

    • You have received incorrectly sized prints and it's my error


    Otherwise:


    All returns or exchanges not meeting ‘full refund’ stipulations indicated above are subject to a 20% service and restocking fee.


    Original shipping fees are 100% non-refundable.


    For returns or exchanges, the buyer is personally responsible for the following:


    - Repackaging the prints (if the package has been opened).


    - Covering all return shipping and insurance costs.


    - Covering any and all applicable RETURN customs fees, duties and/or import taxes.


    Prints must arrive back in original (perfect, i.e. unmarked, unblemished etc) condition.


    If returned prints are damaged by customer handling or during shipping, or arrive in less than perfect condition (i.e. torn, scratched, folded, taped etc.), a 50% materials fee will be applied to either the refund or exchange.


    Exchanges or returns on custom-designed orders are not accepted.


    If you have any questions or concern about my return/exchange policies, please don't hesitate to contact me and I am happy to answer any questions or address any concerns you may have.


  • What is your return policy?

    It is my sincere wish for you to be 100% satisfied with your purchase. Please note: every order is unique - I custom print every print order and do not carry any inventory. Therefore, I ask you to refer to the following refund and exchange policies.


    Returns or exchanges for any reason(s) must be initiated within 5 days of receiving your tracked order.


    Full refunds, including shipping costs, are offered only under the following two conditions:


    • You have received the incorrect prints and it's my error

    • You have received incorrectly sized prints and it's my error


    Otherwise:


    All returns or exchanges not meeting ‘full refund’ stipulations indicated above are subject to a 20% service and restocking fee.


    Original shipping fees are 100% non-refundable.


    For returns or exchanges, the buyer is personally responsible for the following:


    - Repackaging the prints (if the package has been opened).


    - Covering all return shipping and insurance costs.


    - Covering any and all applicable RETURN customs fees, duties and/or import taxes.


    Prints must arrive back in original (perfect, i.e. unmarked, unblemished etc) condition.


    If returned prints are damaged by customer handling or during shipping, or arrive in less than perfect condition (i.e. torn, scratched, folded, taped etc.), a 50% materials fee will be applied to either the refund or exchange.


    Exchanges or returns on custom-designed orders are not accepted.


    If you have any questions or concern about my return/exchange policies, please don't hesitate to contact me and I am happy to answer any questions or address any concerns you may have.


Artwork FAQ

  • How is a print created from an original painting?

    First, I create an original painting in my art studio. In most cases, the paintings are done with acrylic paint on canvas. 

    When the painting is finished, I take it to a professional to make a museum-quality digital scan. The print  is derived from this digital file, using the most advanced printing technique available today (called "Giclee"), high quality non-fading ink and excellent cotton fine art paper.

  • I want to frame my picture. What should I do?

    All my prints have a white border around them, which allows for easy framing and matting. After receiving the print, you can take it to your local framer, or use an online service in your country such as:


    USA

    https://www.matboardandmore.com/


    If you wish to have a mat (passe-partout) please make sure the mate (passe-partout) opening fits the Actual Image Size exactly. Since the entire composition of the image is important, avoid "cutting off" parts of the Actual Image with a frame or mat.


    PLEASE NOTE:

    Please handle the artwork with care and avoid touching the print in order to avoid scrates or other damage.


  • The size I need is not listed on the website. Are there other options?

    Please contact me info@kokoartprint.com and we can discuss the possibilities.

  • Do you sell your original paintings?

    Yes. I sell original art at ARTFINDER.COM 

    Please contact me for inquiries at info@kokoartprint.com

  • How do I care for my print?

    As a general rule, you should be very gentle with your print. The fine art papers that I use are “fibrous” and are very susceptible to marking and should be treated with the same care as you would an original watercolour painting.


    If you have just received your prints, you must first remove any tape used for packaging. Take extra care to find and discard any tape as even the smallest piece could end up on your print and damage the surface. Discard and recycle all cardboard material used in packaging and do not re-use the cardboard material for long-term storage because it is not archival.


    You should always handle the print by the edges and make sure that your hands are clean because the oils from you hands can affect and reduce the archival quality and leave marks on prints - especially in dark areas.


    Alway try and use both hands to support your print to eliminate the possibility of bending or kinking it. A crease or kink in the print is permanent.


    Do not use your hands to wipe off dust as this could damage the delicate surface. It is preferable to use canned air but extreme care should be taken to keep the can upright so no liquid is sprayed on the print. A soft dust brush can be gently used as long as the brush is clean and free of any dirt or oils.


    You should keep moisture or condensation from getting on the print. Although the ink is quite water resistant, water can still cause damage and leave marks which will be permanently visible once dry.


    If possible, allow a few extra days for your print to “breathe” before framing. This will insure the inks can completely set and allow gas to escape.


    Ideally your print should be framed in a method allowing for natural expansion and contraction to occur. If you are taping your print to a mat board it is highly recommended to not tape all around the print as this may cause your print to buckle. Prints have a tendency to expand and contract more in high humidity and a hinging method of framing your print is recommended. If you are unable to do this yourself than I would have a professional framer do this for you.


    Ideally you should hang your framed prints in a location that is not in direct sunlight as this may cause fading or discolouration over time.


    With just a little care and by following this guide, you will be able to enjoy your art prints for many years to come. If you have any other questions about the care of your prints, please contact me at info@kokoartprint.com


Currency

All prices on KOKO Art Print are in USD. All final payments will be billed in USD and converted by your bank or financial institution at the current exchange rate


Payment

Secure payments can be made with your PayPal, Visa, Mastercard and American Express. I do not have access to and cannot store any of your credit card or confidential information as the payment process is handled by financial institutions.,



Open for Ideas

If you have a special design request or wish to cooperate on some project, please drop me a line and I'll be happy to discuss opportunities.

Friendly support

Please contact me with any question you might have. I usually answer within 24 hours.

Representation of Framing



Listings are for the print(s) only and do NOT include frames, glass or mats. Any photos showing framed prints are strictly for reference only and are there to offer my customers a visual representation of what the print(s) would look like once framed


CARE TIPS : FRAMING YOUR PRINT

Some tips to make the most out of your purchase:

  • As a general rule, you should be very gentle with your print. If possible, allow a few extra days for your print to “breathe” before framing. This will insure the inks can completely set and allow gas to escape.


  • If you have just received your prints, remove any tape used for packaging. Take extra care to find and discard any tape as even the smallest piece could end up on your print and damage the surface. Discard and recycle all cardboard material used in packaging and do not re-use the cardboard material for long-term storage because it is not archival.


  • Handle the print by the edges and make sure that your hands are clean because the oils from you hands can affect and reduce the archival quality and leave marks on prints - especially in dark areas.


  • You should keep moisture or condensation from getting on the print. Although the ink is quite water resistant, water can still cause damage and leave marks which will be permanently visible once dry.


  • Try and use both hands to support your print to eliminate the possibility of bending or kinking it. A crease or kink in the print is permanent.


  • Ideally you should hang your framed prints in a location that is not in direct sunlight as this may cause fading or discoloration over time.



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